NOTE: this policy has been designed for visitors to www.melo.health. The privacy policy for user of the Melo app can be found here.

This privacy policy describes the treatment of information provided or collected on the sites where this privacy policy is posted. It also explains the treatment of information provided or collected on applications we make available on third-party sites or platforms if disclosed to you in connection with use of the application. We follow this privacy policy in accordance with local law in the places where we operate. By using our website, you are hereby consenting to collection of your information by us. The information in some cases may include Personal Information and Sensitive Personal Information. In case of collection of Sensitive Personal Information, you will be required to click on the box below, confirming your acceptance of this Privacy Policy. By accepting this Privacy Policy you are representing that you are eighteen (18) years of age or above. In case you are under the age of eighteen (18) years, then you are requested to not share any Sensitive Personal Information or Personal Information with us without having your Parent to accept this Privacy Policy on your behalf.

This privacy policy has been drafted in line with General Data Protection Regulation (GDPR). At Decently we’re continually striving to meet and where possible exceed best practice when it comes to privacy and our continued GDPR compliance is a business priority for Decently.

1. Types of Information We Collect

At the outset, you are free to refrain from sharing your information with us. We may collect two basic types of information – personal information and anonymous information – and we may use Personal Information and Anonymous Information to create a third type of information, Aggregate Information. We may also collect information which may be Sensitive Personal Information. We collect the following categories of information:

• Registration information you provide when you create an account, including your first name and surname, country of residence, gender, date of birth, email address, username and password

• Transaction information you provide when you request information or purchase a product or service from us, whether on our sites or through our applications, including your postal address, telephone number and payment information

• Information you provide in public forums on our sites and applications

• Information sent either one-to-one or within a limited group using our message, chat, post or similar functionality.

• Information you provide to us when you use our sites and applications, our applications on third-party sites or platforms such as social networking sites, or link your profile on a third-party site or platform with your registration account

• Location information when you visit our sites or use our applications, including location information either provided by a mobile device interacting with one of our sites or applications, or associated with your IP address, where we are permitted by law to process this information

• Usage, viewing and technical data, including your device identifier or IP address, when you visit our sites, use our applications on third-party sites or platforms or open emails we send

• Dealing with requests, enquiries or complaints and other customer care related activities; and all other general administrative and business purposes;

• Carrying out any activity in connection with a legal, governmental or regulatory requirement on us or in connection with legal proceedings, crime or fraud prevention, detection or prosecution

• Carrying out activities connected with the running of our business such as personnel training, quality control, network monitoring, testing and maintenance of computer and other systems and in connection with the transfer of any part of our business in respect of which you are a customer or a potential customer

• Anyone who assists us in protecting the operation of Services and systems, including the use of monitoring and detection in order to identify potential threats, such as hacking and virus dissemination and other security vulnerabilities.

2. How We Collect Your Information

We collect information you provide to us when you create accounts with us, services or information from us, register with us, participate in public forums, competitions, purchase products, or other activities on our sites and applications, respond to customer surveys, or otherwise interact with us. Please keep in mind that when you provide information to us on a third-party site or platform (for example, via our applications), the information you provide may be separately collected by the third-party site or platform. The information we collect is covered by this privacy policy and the information the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the information we have collected directly through our applications.

We may use cookies and other interactive techniques such as web beacons to collect non-personal information about how you interact with our website, and web-related products and services, to:

• understand what you like and use about our website;

• understand what you do not like and do not use on our website;

• provide a more enjoyable, customised service and experience, and

• help us develop and deliver better products and services tailored to our customers’ interests and needs.

We acquire information from other trusted sources to update or supplement the information you provided or we collected automatically. You may be required that you authorize the third party to share your information with us before we can acquire it.

3. Use of Your Information by Decently

Decently will be the Data Controller for your information. Other partners of Decently may have access to your information where they perform services on behalf of the data controller(s) (as a data processor) and, unless prohibited under applicable law, for use on their own behalf (as a data controller) for the following purposes:

• Provide you with the products and services you request

• Communicate with you about your account or transactions with us and send you information about features on our sites and applications or changes to our policies

• Consistent with local law and choices and controls that may be available to you:

  • Send you offers and promotions for our products and services or third-party products and services

  • Personalize content and experiences on our sites and applications

  • Provide you with advertising based on your activity on our sites and applications and on third-party sites and applications.

  • Optimize or improve our products, services and operations

  • Detect, investigate and prevent activities that may violate our policies or be illegal

4. Sharing Your Information with Other Companies

We will not share your Personal Information outside of Decently except in limited circumstances, including:

• When you allow us to share your personal information with another company, such as:

  • Electing to share your personal information with carefully selected companies so that they can send you offers and promotions about their products and services

  • Directing us to share your personal information with third-party sites or platforms, such as social networking sites Please note that once we share your personal information with another company, the information received by the other company becomes subject to the other company’s privacy practices.

  • When companies perform services on our behalf, like package delivery and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law

  • When we share personal information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, to ensure the safety and security of our guests and third parties, to protect our rights and property and the rights and property of our guests and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law

5. Your Controls and Choices

We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:

• You may correct, update and delete your registration account

• You may change your choices for subscriptions, newsletters and alerts

• You may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you

• You may choose whether we share your personal information with other companies so they can send you offers and promotions about their products and services

• You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers

• You may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information do the same

You may exercise your controls and choices, or request access to your personal information, by contacting us via our email id, or following instructions provided in communications sent to you. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you, and some of our services may not be able to take account of your interests and preferences. If you have questions regarding the specific personal information about you that we process or retain, please contact us via our email id.

6. Data Security and Integrity

The security, integrity and confidentiality of your information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

7. Data Transfers, Storage and Processing Globally

We operate globally and may transfer your Personal Information to individual companies of Decently or third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information.

8. Changes to this Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. You undertake and warrant to review this Privacy Policy page from time to time and that your continued access to Decently services or content shall be construed to be your consent to the revised Privacy Policy.

9. Comments and Questions

If you have a comment or question about this privacy policy, please contact us at; hello@decently.co.uk

Our sites and applications may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our sites or applications and to read the privacy policies of other sites that may collect your personal information.

Definitions

Aggregate Information. Aggregate Information means information that relates to a group or category of guests from which individual customer identities or characteristics have been removed and it does not identify and cannot be reasonably used to identify an individual guest.

Anonymous Information. Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.

Application. Application means a program or service operated by us (or on our behalf) that may be displayed on various online, mobile or other platforms and environments, including those operated by third parties, which permits us to interact directly with our guests.

Data Controller. The data controller is the subsidiary or affiliated entity of Decently that is responsible for the personal information collected from sites and applications, as follows:

Site and Applications
Company
Contact Information – hello@decently.co.uk
Decently Ltd

Data Processor. A data processor is a person or entity that processes personal information on behalf of a data controller (or data controllers) and is permitted to perform data processing only as directed by the data controller(s).

IP address. An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our sites and applications, and we may combine IP addresses with personal information.

Member. Member means a subsidiary or affiliated entity that is part of Decently.

Notice. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

Personal information. Personal information means and includes information that identifies (whether directly or indirectly) and Sensitive Personal Information. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information.

Public Forums. Our sites and applications may offer message boards, conversation pages, blogs, chat rooms, social community environments, profile pages, and other forums that do not have a restricted audience. If you provide personal information when you use any of these features, that personal information may be publicly posted and otherwise disclosed without limitation as to its use by us or by a third party. To request removal of your personal information from a public forum on one of our sites or applications, please contact hello@form.studio.

Sensitive Personal Information. Sensitive Personal Information shall have the meaning ascribed to it under the applicable law and is presently defined to mean such personal information which consists of information relating to (i) passwords; (ii) financial information such as bank accounts or credit card or debit card or other payment instrument details; (iii) physical, physiological and mental health conditions; (iv) sexual orientation; (v) medical records and history; (vi) Biometric information; (vii) any detail relating to the above clauses as provided to body corporate for providing service; and (viii) any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise; provided that any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal information.

Contact Information

If you have any questions, comments or concerns regarding our Privacy Policy and/or practices, please contact us at the following e-mail address:

Email: hello@decently.co.uk

Online Tracking and Advertising

1. Online Tracking and Advertising

We and certain service providers operating on our behalf collect information about your activity on our sites and applications using tracking technologies such as cookies, Flash cookies and Web beacons. Definitions for the tracking technologies listed, as well as information regarding how to disable them, are available below. This tracking data is used for many purposes including, for example, to:

• Provide useful features to simplify your experience when you return to our sites and applications; for example, remembering your shipping information for future purchases

• Deliver relevant content based on your preferences, usage patterns and location

• Monitor and evaluate the use and operation of our sites and applications

• Analyze traffic on our sites and on the sites of third parties

We may associate this tracking data with your registration account, in which case we will treat it as personal information. Service providers that collect tracking data on our behalf may provide an opportunity for you to choose not to be tracked online. Advertisers and third parties also may collect information about your activity on our sites and applications and on third-party sites and applications using tracking technologies. Tracking data collected by these advertisers and third parties is used to decide which ads you see both on our sites and applications and on third-party sites and applications, but does not identify you personally and is not associated with your registration account. You may choose not to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers.

2. Online Tracking Technologies

Examples of online tracking technologies include:

• Cookies. Cookies are pieces of information that a website places on the hard drive of your computer when you visit the website. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its privacy policy. We may use cookies to bring together information we collect about you. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your guest experience more efficient and some of our services will not function properly.

• Flash cookies. We may use local shared objects, sometimes known as Flash cookies, to store your preferences or display content based upon what you view on our site to personalize your visit. Our advertisers and third-party service providers also may use Flash cookies to collect and store information. Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. If you disable Flash cookies, you won’t have access to many features that make your guest experience more efficient and some of our services will not function properly.

• Web beacons. Web beacons are small pieces of data that are embedded in images on the pages of sites. Web beacons may involve the transmission of information directly to us, to another party on our behalf, or to another party in accordance with its privacy policy. We may use web beacons to bring together information we collect about you.